Every Monday morning, we started with a list of at least 40 e-consultations. While it is valuable that patients can also share their concerns and symptoms with us over the weekend, this created additional pressure on Monday’s consultation hours.
That is why we are starting a trial period in which this level of accessibility will be temporarily adjusted. In this way, we aim to assess whether access to care for patients remains sufficient, while also achieving a better balance in workload for doctors and assistants.
We would appreciate your feedback on this, as we learn from it.
Team Roffa