FAQ

Here you will find an overview of all 'frequently asked questions' divided into categories. Is your question not listed? Please let us know using the form. We try to answer all questions as quickly as possible.

Our method

  • Do you really work all alone?

    No, not anymore. For some time now, Els – a very kind and experienced doctor's assistant – has been helping me behind the scenes. In the future, as the practice grows, I will approach a fellow GP to occasionally create some space in my personal life. But I continue to follow the motto: those who want to speak to a doctor, will speak to the doctor. Also, for the past few months, Milou has been providing administrative support and is discovering how enjoyable it is to work in a general practice. And finally, on June 1st, Emily, a mental health nurse (POH-GGZ), joined our team.

  • Why am I getting an email from Viduet?

    For patients who need regular check-ups, we have entered into a partnership with the company Viduet. Together with them, we ensure that your appointment takes place on time and is well prepared. They will send you e-mail messages on behalf of our practice. Such a message may be, for example, an invitation to schedule an appointment with us. We appreciate it if you respond to such a request.

Health

  • How do I ensure that my urine is tested if I have urinary complaints?

    You can hand in a clean jar with fresh morning urine at the practice. You can find out how to do this at Thuisarts.nl/cystitis. I will test the sample the samen day and if necessary, I will start further examination.

General

  • How do I put my doctor's website on the home screen of my iPhone or iPad?

    Open Safari. Go to your doctor's website. Tap the Share button at the bottom (top of the iPad). ... Tap Add to Home Screen. If necessary, tap the name of the site and type a different name. Tap Add. The site icon is now on the home screen.

  • How do I put my doctor's website on the home screen of my Android phone?

    Open the Chrome browser. Go to your doctor's website. Tap an icon with three dots at the top right. Tap 'Add to Home Screen'. Give the site a recognizable title or leave the default name. Tap 'Add > Add'. The site icon is now on the home screen.

  • How do I request my repeat medication?

    I kindly ask you to do this via our portal. This prevents errors and saves a lot of time that we can use to provide better care.

  • How do I get the results of my tests?

    You will receive the results of an examination via the portal unless otherwise agreed with your GP. You will receive an email as soon as the results are known. The GP will write an explanation of the results.

  • Will there always be someone at the practice?

    No, I am usually the only doctor in the practice and this also means that I may sometimes not be present at the practice. If I am not there, please leave a message via the portal or a voice mail message. I will contact you within several days. If it is an emergency, please call the emergency hotline.

  • How do I put my doctor's website on the home screen of my iPhone or iPad?

    Open Safari. Go to your doctor's website. Tap the Share button at the bottom (top of the iPad). ... Tap Add to Home Screen. If necessary, tap the name of the site and type a different name. Tap Add. The site icon is now on the home screen.

  • How do I put my doctor's website on the home screen of my Android phone?

    Open the Chrome browser. Go to your doctor's website. Tap an icon with three dots at the top right. Tap 'Add to Home Screen'. Give the site a recognizable title or leave the default name. Tap 'Add > Add'. The site icon is now on the home screen.

  • How do I request my repeat medication?

    We kindly ask you to do this via our portal. This prevents errors and saves us a lot of time that we can use to provide better care.

Contact

  • What should I do if you are closed and I need urgent care that cannot wait until the next working day?

    If we are closed and you need urgent care that cannot wait until the next working day, please contact the HuisartsenSPOEDpost Zuid, at the Maasstad hospital. They can be reached on telephone number 010-29098888.

  • Is your question not listed or do you have a good idea that you would like to share?

    Then ask your question or share your idea by completing the form below and we will respond as soon as possible. NB! This form is NOT intended for medical questions, only for practical questions. For medical questions you can make an appointment under "contact" or request an e-consultation. Your phone number*

  • Where is the practice located?

    At Zuidhoek 142, next to our house. The practice can be recognized by the green/white Roffa Sign.

Portal

  • What do I need to use the patient portal?

    You need a personal email address and a Dutch 06 number. We also recommend that children create their own email address. If you do not yet have login details, provide your details in the form at the bottom of this page or call the practice to request them.

  • What do I need to use the patient portal?

    If you do not yet have login details, please contact the practice to request them.

Make an appointment

  • Do I need to make an appointment with the doctor?

    If you are in doubt, we recommend that you first look at Thuisarts.nl or Moetiknaardedokter.nl. The information on this site has been prepared by general practitioners. So here you will find reliable information and advice.

  • Do I need to make an appointment with the doctor?

    If you are in doubt, we recommend that you first look at moetiknaardedokter.nl. The information on this site has been prepared by general practitioners. So here you will find reliable information and advice.

  • How can I make an appointment?

    You can easily make a telephone appointment via the website. You choose the moment that suits you best. The practice will contact you at the chosen time.

  • How do I make an appointment at the practice?

    At our practice you have direct contact with your GP. Together we will determine whether it makes sense for you to come to the practice or whether it is not necessary. Handy, because this means you don't always have to come to the practice. If it is desirable for you to come to the practice, the GP will immediately schedule a follow-up consultation with you.

Is your question not listed?

Please ask your question using the form below and we will respond as soon as possible. Please note that this form is NOT intended for medical questions, only for practical questions. For medical questions you can make an appointment under "contact" or request an e-consultation.

    Practical Information

    More easy, more digital, always personal.

    Huisarts Roffa
    • Zuidhoek 142
    • 3082 PP Rotterdam
    Opening hours
    Monday08:00 to 17:00
    Tuesday08:00 to 17:00
    Wednesday08:00 to 17:00
    Thursday08:00 to 17:00
    Friday08:00 to 17:00
    SaturdayClosed
    SundayClosed
    Huisartsenpraktijk Roffa
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